Kathi and Katherine bring a great one-two punch to this book and can help you from getting knocked out at work. Katherine's background as a psychotherapist can help you to see how people are pushing your buttons.
There is some great advice in here on how to detach yourself a little bit from what can be debilitating frustration. It may appear pretty simple, for example, the admonition to take 3 long deep breaths, but try it, it works. Beyond this threshold of cooling yourself down, the self analysis and self management advice is very good. When someone is driving me nuts, I usually have some role in it; they're hitting my guilt or sense of inadequacy. And I am better off recognizing this, seeing that I have a role in the "s/he's killing me" feelings I may have. So, that's Katherine's contribution (they share their perspectives in the introduction to the book).
Kathi gives the -two in the one-two punch, as she offers constructive ways to act. The fact is that when people are infuriating us or walking over us, we're not the only ones who have work to do. Kathi offers some great tools to push back. Sometimes the advice is (again seemingly simple) to speak to the person in terms of what you are observing and what you'd request they do, instead of speaking in accusatory tones that might be satisfying but will likely set you back. Kathi also assesses the way you can use tools in the workplace to leverage behavior, for example, company policies or meetings.
There aren't a lot of things that can suck the energy out of you like a tough relationship at work. If you want to work your way out of that stress, I highly recommend picking up a copy of Working With You Is Killing Me.
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