Crucial Conversations: Tools for Talking When Stakes Are High
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Crucial Conversations: Tools for Talking When Stakes Are High Customer Reviews
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♥♥♥♥♥ |
An excellent treatment on dealing with others...
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This book will provide you with handy ideas and techniques to deal with difficult situations. We may not realize, but the first dialog starts within us, and often we operate in the auto-pilot mode. In today's complex world, not recognizing this is a recipe for troubled relations - regardless of whether you are dealing with heads of state, companies, or ordinary individuals. Missed opportunities to connect, and have meaningful dialog have led to "preventable" human catastrophies and wars.
The search however has to begin with you - because it is inside you that strife first begins. Super imposed on that is conditioning that has occurred for years - which leads to missed cues, and misunderstandings.
Be careful however; both parties have to be at least some what willing to connect. Dialog is never a one way street, and trust is at the root of building confidence in the opposite party. This is vital and the authors address it under "safety" - making conditions safe for honest and open dialog to occur. Cultural differences, belief systems, and upbringing lie sub-surface in all such interactions. These manifest in the form of personality and behavior of individuals. The book is light in this area; I wish the authors had done more on these topics - since they are often the gateway to get started.
I suggest you also read People Styles at Work, and What Type Am I to get a more comprehensive understanding. It will take your ability to hold crucial conversations to the next level!
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Crucial Conversations: Tools for Talking When Stakes Are High Books In Print, Audio Books.