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Outrageous!: Unforgettable Service...Guilt-Free Selling
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Outrageous!: Unforgettable Service...Guilt-Free Selling description
 T. Scott Gross was running a chicken franchise in Texas when he realized that performing outlandish stunts for (and with) customers was a terrific way to boost business. Gross eventually fashioned his somewhat unconventional ideas into a program he dubbed Positively Outrageous Service, and he began teaching it full-time. Outrageous: Unforgettable Service ... Guilt-Free Selling, his written version of this plan, describes the philosophy that already has been adopted by hundreds of companies including Southwestern Airlines and Doubletree Hotels. Inspirational as well as informative, it outlines dozens of viable concepts bolstered by anecdotes that show how they're being effectively used today. --Howard Rothman
Outrageous!: Unforgettable Service...Guilt-Free Selling Customer Reviews
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♥♥♥♥♥ A must-have in every business owner's toolkit
If more people read and implemented outstanding service, then we wouldn't be having all those 'siteAsucks.com' and 'siteBsucks.com' web sites.

This book targets the lifeline of any business - your customers -and talks about common sense - how to make them happy - so that they not only come back, but they also tell others!

The concept is very simple. But this is probably the only book I have ever found about delivering "outrageous" service.

I have myself implemented (long before reading this book, of course :-) what I call as "Not Technical Support - But FANATIC'nical Support" on my own site at WebmasterInABox.net

So, it was exciting to see an entire book dedicated to this topic. And in spite of knowing what brilliant customer service is, I had managed to brainstorm about 200 different ideas to provide "outrageous" service, before I had delved even 20 pages into the book.

A great buy. On my top 10 list.

Ravi
Founder & Software Architect

WebmasterInABox.net
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