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It's Not About the Coffee: Leadership Principles from a Life at Starbucks
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Howard Behar understands the importance of the people who work for him and how to bring out the best in them so that they'll know how to provide the customer with best possible experience. BRAVO! It is about the people and it is so refreshing to hear from a CEO who not only knows it, but knows how to operationalize it. This is a must read for any CE... »
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Leadership on the Line: Staying Alive Through the Dangers of Leading
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Climbing Mount Everest: dangerous. Hitchhiking in Colombia: very dangerous. Leading through change: perilous. Perilous but possible, say Heifetz and Linsky in their encouragingly practical guide to putting yourself on the line and negotiating the hazards of leadership. As the authors acknowledge, many leadership books are "all about inspiration, but do... »
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The Trusted Advisor
David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become s... »
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