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Raving Fans: A Revolutionary Approach To Customer Service
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As with any approach to business improvement, sometimes you just have to go back to the basics. There is still application in business for "the golden rule" and all of us can "give back" by mentoring someone who is trying to learn what we have gained through experience. Beyond that we are only limited by our ability to translate what we "hear" from o... »
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Six Sigma for Dummies
I read this book in preparation for a Green Belt class. I am not good at math or statistics, but this book made the concepts clear and easy to understand... »
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What is Lean Six Sigma
This book is an excellent primer for people considering instituting the Lean Six Sigma process within their company. It is an easy and quick read. We have... »
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The Lean Manufacturing Pocket Handbook
I am preparing for LEAN certification by SME (Society of Manufacturing Engineering). I have built a library of LEAN and Six Sigma reference and training ... »
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The Memory Jogger II
The day after I bought it my boss asked me to build a priority matrix. I didn't bat an eyelash. I went back to my desk and 15 minutes later I emailed hi... »
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