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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) Avg. Rating:♥♥♥♥
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This book is succinct and easy to reference. I have 20+ years customer service experience and WOULD recommend this book to anyone who is open-minded to trying new tools and techniques. If you are having trouble with customers, change your approach. This book will help you do just that. What the world needs now is more customer service!... »
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Customer Service Training 101: Quick and Easy Techniques That Get Great Results Avg. Rating:♥♥♥♥♥
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I found the book very interesting. This is a good book for someone first going into Customer Service... »
Pass the 63: A Training Guide for the NASAA Series 63 Exam
Pass the 63: A Training Guide for the NASAA Series 63 Exam Avg. Rating:♥♥♥♥
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This book condensed all the info and did make it easier to understand, but I took the test and it is much more in depth than the book. I would say it covers about 60% of what's on the real test. You need a supplement to get more detailed info on new rules. Save your money and get something else.... »
Lean Thinking : Banish Waste and Create Wealth
In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jone... »
Telling Ain't Training
Reading this book was well worth my time. The authors present academic concepts in plain english. They did a great job of shifting my training mindset fro... »
Employee Training & Development
Not that much new material was added to this edition of a classic text. This was a good candidate, in fact, for the now-burgeoning movement to have stude... »
Coaching : Evoking Excellence in Others
I bought this book for my girlfriend who is a literacy coach. She then asked me to buy three more so she could give them as presents to other coaches. 'Nu... »
The Accelerated Learning Handbook: A Creative G
This book is IDEAL for anyone who is going to train or teach anything. How to cut the fluff and deliver the required facts. ... »
The Coaching Starter Kit: Everything You Need t
I was not impressed with this book. It's a book of lists, and checklists, not a narrative, descriptive guide to how to coach. It has a bunch of forms, w... »
Thinkpak: A Brainstorming Card Deck
Michael Michalko's "Thinkpak" cards are a handy little adjunct to his book, Thinkertoys. While the book provides you with in-depth instructions and sample... »
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